✒️ Summary
🚀 EDI Monitor Lite is a specialized document monitoring and management platform I developed to demonstrate deep understanding of EDI (Electronic Data Interchange) workflows and technical support operations. This project directly showcases the skills and knowledge required for EDI technical support roles, including document processing, issue tracking, and resolution management.
📋 Project Overview & Business Alignment
Built specifically with EDI support operations in mind, this platform simulates real-world EDI document processing scenarios that technical support professionals encounter daily. The system handles document transmission monitoring, error identification, issue escalation, and resolution tracking - core responsibilities of EDI technical support teams.
⭐ Key Features Aligned with EDI Support Operations
🏗️ EDI-Focused Architecture
- 🔄 Document Processing Pipeline: Simulates EDI document transmission workflows (850, 810, 856 document types)
- 💾 Transaction Monitoring: Real-time tracking of EDI document processing status and queues
- 🔒 Error Handling: Comprehensive error detection and logging system for transmission issues
📊 Technical Support Dashboard
- 💅 Monitoring Interface: Professional dashboard for tracking daily processing queues and document status
- 🎫 Issue Management System: Ticket creation and tracking for EDI transmission errors
- 📈 Status Tracking: Real-time visibility into document processing states (Success, Failed, Processing)
- 🔍 Error Identification: Automated detection and flagging of transmission issues
🛠️ Core EDI Support Functionality
- 📁 Document Upload & Validation: CSV file processing with validation (simulating EDI document formats)
- 📊 Queue Monitoring: Real-time monitoring of document processing queues
- 🎫 Issue Escalation System: Structured ticket management for L1 to L2 support escalation
- 📝 Documentation & Notes: Comprehensive logging of issues, solutions, and processes
- 🔔 Alert System: Real-time notifications for transmission failures and critical issues
- 🗑️ Data Management: Secure document and ticket lifecycle management
🔧 Technical Stack Relevant to EDI Operations
- 🎯 Frontend: Next.js 14, TypeScript - for building robust monitoring interfaces
- ⚙️ Backend: Node.js, Express.js - handling file processing and API operations
- 📄 File Handling: Multer for CSV/document processing (simulating EDI formats)
- 🎨 Professional UI: shadcn/ui components for enterprise-grade interfaces
- 🌙 24/7 Operations Ready: Dark mode support for shift-based monitoring
- 📱 Mobile Support: Responsive design for on-call support scenarios
💪 EDI-Specific Problem Solving & Solutions
🎯 Addressing Real EDI Support Challenges
Document Transmission Monitoring:
- Implemented real-time status tracking for document processing
- Created visual indicators for Success, Failed, and Processing states
- Built automated queue monitoring capabilities
Issue Resolution Workflow:
- Developed structured ticket creation for transmission failures
- Implemented escalation pathways from L1 to L2 support
- Created comprehensive issue documentation system
Client Communication Support:
- Built notification system for trading partner communication
- Implemented status update mechanisms for external stakeholders
- Created clear error reporting and resolution tracking
🔍 Technical Competencies Demonstrated
- EDI Document Understanding: Simulated processing of common EDI documents (850, 810, 856)
- Error Analysis: Built comprehensive error detection and categorization
- Process Documentation: Implemented systematic logging of issues and solutions
- Queue Management: Created monitoring systems for daily processing workflows
- Escalation Procedures: Developed structured support tier communication
🚀 Professional Impact & Relevance
This project directly demonstrates readiness for EDI technical support roles by showcasing:
📈 Core EDI Support Skills
- Monitoring Capabilities: Real-time transaction and queue monitoring
- Issue Resolution: Systematic approach to identifying and resolving EDI errors
- Documentation Practices: Comprehensive logging and process documentation
- Communication Tools: Client-facing status updates and issue reporting
- Escalation Management: Structured L1 to L2 support workflows
🎓 Learning & Adaptability
- Technology Integration: Demonstrates ability to work with various data formats (CSV, JSON)
- Platform Flexibility: Built to accommodate different EDI tools and protocols
- Scalable Architecture: Designed to handle growing transaction volumes
- Shift-Ready Design: Dark mode and responsive design for 24/7 operations
🎯 Career Alignment
EDI Monitor Lite serves as a practical demonstration of technical competencies directly applicable to EDI support roles. The project showcases understanding of:
- EDI transaction workflows and monitoring requirements
- Technical support best practices and escalation procedures
- Client communication and issue resolution processes
- Documentation standards for enterprise support operations
- System monitoring and queue management capabilities